Customer Relations

CR

Customer Relations

At Toyota Chenab Motors (THCM), Customer First is our core principle. We are committed to delivering swift, accurate, and sincere service, ensuring a seamless experience for our valued customers. Our Customer Relations (CR) Department focuses on proactive support, quick issue resolution, and continuous engagement, making sure your Toyota experience is smooth and hassle-free.

Customer Relations

CR Activity Ideal

Opening a larger window for customers
Swift and sure handling of inquiries and complaints
Making the Voice of the Customer (VOC) the basis for corporate renewal
Improving the corporate image and better informing customers to support sales and service activities

Contact

Contact Us

Customer Support – Always Here for You!

Need assistance? Our team is always ready to help!

Address

Sheikhupura Road, Near Gatwala Toll Plaza, Faisalabad

Email Address

customer.relations@toyota-chenab.com

Phone

03007888702

Official Social Media :

Customer Relations

Customer Support Services

At Toyota Chenab Motors, we believe that every interaction with our customers is an opportunity to build trust, deliver value, and exceed expectations. Our dedicated Customer Relations Department works tirelessly to ensure your experience with us remains seamless, transparent, and fulfilling.

We conduct regular Customer Relationship Activities, including:

Follow-up Calls after service and purchase for valuable feedback
Customer Appreciation Days to celebrate our loyal customers
Complaint Resolution Drives ensuring every concern is acknowledged and addressed
Satisfaction Surveys to continuously improve service quality
On-site Assistance and consultation for individual vehicle or service needs
Community Engagement Events for connecting with customers beyond the showroom

Our mission is simple: To listen, respond, and serve better every day.

Awards

Our commitment to customer satisfaction and service excellence has earned us multiple accolades over the years, reflecting the trust our customers place in us and the hard work of our team.

🏆 National Winner in Skill Contest 2023-24
🏆 Regional 3rd Position in Skill Contest 2022-23
🏆 Regional Award In TDSP 2021-22

These recognitions inspire us to keep striving for higher standards—and to ensure that every customer walks out satisfied, confident, and proud to be part of the Toyota Chenab Motors family.

Winning The Heart of Customers ( Waku Dokie Experience).
Customer Relations Team Secured the First Position Nationwide in Skill Contest 2025.
&
3rd Position Nationwide in Heart Touching Experience ppt.

CR